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At The Hotel Orchid, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our hotel.
We may collect the following types of information:
Personal Information: Name, email address, phone number, postal address, ID proof details, and payment information.
Reservation Details: Check-in/check-out dates, room preferences, and special requests.
Technical Information: IP address, browser type, device information, and website usage data.
We use your information to:
Process and manage reservations
Provide customer support
Improve our services and website experience
Send booking confirmations and important updates
Share promotional offers (only if you opt-in)
Comply with legal and regulatory requirements
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment details are processed through secure and trusted payment gateways.
We do not sell or rent your personal information. We may share information with:
Trusted service providers assisting in operations
Payment processors
Legal authorities when required by law
Our website may use cookies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings.
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications
The Hotel Orchid reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
